Returns & Exchanges
At The Spice & Tea Exchange, we want you to be completely satisfied with your flavorful purchase. If you are not happy with your order, you may return unopened products within 30 days of purchase for a full refund or exchange.
Initiate Your Return
Contact our customer service team via email or phone with your order number to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Place the unopened items securely in their original packaging, ensuring all spices and teas are sealed to maintain freshness and safety standards.
Ship to Our Warehouse
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing